If the driver fails to be automatically installed, open Device Manager, find the MTP device that is not identified, right-click on the device, and select Update Driver from the shortcut menu to manually install the driver. The driver will be automatically installed. Refresh the Device Manager screen, or remove and then insert the USB cable. In this case, you will need to reinstall the driver. If no Android phone or portable device displays, or there is a question mark or exclamation mark shown next to the ADB, HDB, or MTP driver under the Android phone or portable device, it indicates that the driver is abnormal. On top of that, it comes with a 3-year limited warranty. ![]() Check whether an Android phone or portable device displays. Compatible with USB-C, the My Passport for Mac external hard drive comes equipped to connect. Mac: air, 13’’, early 2015, updated to Catalina (10.15.4) External monitor: samsung SyncMaster SA450.
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